AEROLITH stands firmly behind the quality and reliability of every eligible product and service offered through aerolith.live. Our Money‑Back Guarantee reflects our editorial standard of accountability: if a qualifying purchase does not meet your documented expectations within the stated evaluation period, you may request a refund in accordance with the conditions set forth herein.
This policy has been structured to ensure fairness, clarity, and operational integrity. We encourage all customers to review the eligibility criteria, documentation requirements, and procedural steps before submitting a claim. Transparency and order remain foundational principles of AEROLITH.
The Money‑Back Guarantee applies exclusively to products and subscription services purchased directly through aerolith.live and clearly marked as “Guarantee Eligible” at the time of transaction.
Purchases made through third‑party marketplaces, resellers, promotional bundles not individually priced, or enterprise contracts governed by separate agreements are not covered under this standard retail policy.
Proof of purchase issued by AEROLITH is mandatory for all claims. Orders must be fully paid and not subject to outstanding chargeback disputes or payment reversals.
Customers may submit a refund request within 30 calendar days from the original date of purchase unless otherwise stated on the product page.
The 30‑day period begins on the date confirmed in the official AEROLITH order receipt. Requests submitted after the expiration of this period will not qualify under the Money‑Back Guarantee.
For subscription services, eligibility applies only to the initial billing cycle and does not extend to renewal charges beyond the first 30 days.
To initiate a claim, customers must submit a formal written request to the AEROLITH Support Desk within the refund period. The request must include order details, a clear explanation of the concern, and any supporting documentation.
Upon receipt, our Customer Assurance Office will acknowledge the submission within three (3) business days. A review will be conducted to confirm eligibility and compliance with this policy.
Approved refunds will be processed using the original method of payment. Processing times may vary depending on financial institutions but typically conclude within seven to ten business days following approval.
Claims must demonstrate a legitimate issue consistent with product specifications or documented service commitments published at the time of purchase.
Customers may be required to provide screenshots, correspondence, usage logs, or other verifiable materials that substantiate the request. Incomplete submissions may delay or invalidate processing.
AEROLITH reserves the right to request reasonable clarification or additional documentation prior to issuing a final determination.
The Guarantee does not apply to misuse, unauthorized modifications, or circumstances arising from failure to follow documented usage instructions.
Refunds will not be issued for dissatisfaction arising from changes in personal preference, external technical incompatibilities not disclosed prior to purchase, or conditions outside AEROLITH’s operational control.
AEROLITH maintains discretion to deny claims where evidence of abuse, repeated refund patterns, or policy manipulation is identified.